The following product conditions may qualify for Returned Merchandise
Authorization (RMA) :

• Unopened product returned for Credit: In most cases, Credit (less shipping and 20% restocking fee) will be issued within 15 days of invoice date. NO CREDIT REQUEST IS ALLOWED AFTER 15 DAYS  of INVOICE DATE. To return unopened items, obtain an RMA number from us (click here) and return the product with the RMA number and a copy of the invoice. If the return is NOT complete and NOT in good resalable condition, the return will not be accepted and a handling fee will be charged. Please also note that sometimes manufacturer will not accept returns for any reason at all.

• Unopened product returned for Replacement : Replacement is treated as a new order. Follow the above instructions for returning unopened products for credit (NO CREDIT REQUEST IS ALLOWED AFTER 15 DAYS  of INVOICE DATE. ) and your new order will be processed. Upon receipt of the payment for the new order, product will be shipped immediately. Credit for the returned product will be issued if we find it qualifies after inspection. 

• Defective product returned for Refund/Credit:
  • Refund will be issued for most defective products within 15 days of invoice date.
  • Defective product must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories provided at the time of sale together with a RMA number and a copy of the invoice.
  • To obtain an RMA number , click here.  
  • Refund /Credit (less shipping ) will be issued upon receipt and inspection of the Dead On Arrival (DOA) product.
  • If an item is NOT defective, the return will not be accepted and a handling fee will be charged.

   

• Defective product returned for Replacement:
  • Most defective items will be replaced within 15 days of invoice date (after 15 days, returned items cannot be credited or refunded).
  • Defective product must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories provided at the time of sale together with a RMA number and a copy of the invoice.
  • To obtain an RMA number , click here.  
  • For customer who require Immediate Shipment of Replacement: We will ship a replacement immediately, right after receipt of  any applicable payment for the replacement from customer. A refund for the defective product will be issued upon confirmation that the defective product has been returned within 15 days of invoice date.
  • For customer who do not require Immediate Shipment of Replacement: Upon receipt and inspection of the defective return , the defective unit will be repaired or replaced up to the sole decision of the RMA dept.
  • If we determines the return is NOT defective, the return will not be accepted and a handling fee will be charged.

   

• Remarks :

  1.  Non-defective products that have been opened or have a broken factory seal may not be returned for credit/refund or replacement. We are not liable if you order the wrong product . We pay our greatest effort to provide complete and accurate descriptions of our products. Please review the  compatibility and technical information of the product carefully and ask us if you have any questions BEFORE placing the order.  Many manufacturers will not allow opened, non-defective items to be returned for credit or exchange.

  2. Short shipment (missing items) must be reported within 2 days of receipt of shipment.

  3.  Replacement  Freight
  We will pay freight on replacement for defective product ONLY. Shipping charge for any returns from customer should be paid by customer. 

  4. Price difference : If there is a price adjustment between the date of the order and the date the RMA is issued, the lower of the two prices is applied as refund.

   

IMPORTANT NOTES FOR RMA , please read carefully to enhance your return handled as smoothly as possible  :

1. To obtain RMA, click here. Items returned without an RMA number will be refused upon receipt. Synergy Global Inc reserves the right to refuse any return for any reason or for no reason at all.

2. Once  RMA number was issued, it is valid for 7 days ONLY. All return products must be received by Synergy Global Inc within 7 days of the RMA number issued date. RMA number will not be extended or reissued. 

3. Please display the RMA Number(s) on the shipping sticker (never on the carton ) of the returned package. We reserve the right to refuse return without RMA number shown on outside of the package properly.

4. A copy of the invoice must be included in the return. 

5. Synergy Global Inc is not responsible for any damages occurred during the return shipment.

6. Obtaining a RMA does not guarantee credit. Please read the above return policy carefully.

7. Any product returned to Synergy Global Technology Inc without an RMA number becomes the property of Synergy Global Technoogy Inc and Synergy Global Technology Inc  is not obligated to provide a refund or replacement for such returned product.           

            
                                    
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Product images may be generic and may not reflect actual item purchased. Synergy Global Technology Inc is not responsible for any typographical errors. Specifications subject to change without notice.  Legal.